Levels of the business

On Monday morning, I was reviewing copy for an email campaign for new trialing users. On Monday afternoon, I was in a room full of VCs and their Limited Partners, discussing how turmoil in the middle east was impacting global financial markets. One of the more intellectually enjoyable opportunities as a founding CEO is to … 


 

Legacy

One of the exciting things about going from “doing it all yourself” to “doing it mostly yourself with some help from employees” to “your employees do everything” is seeing the outcome and impact of what they’ve produced. One of the interesting things to see is what employee contributions have a lasting impact – which becomes … 


 

Staying Technical

My foray into entrepreneurship began soon after I took my first post-graduation job, when I found my nights and weekends being spent coding. To my surprise, ~9 years later, I’ve come full circle – spending nights and weekends coding. My teammates who have the unfortunate duty of sitting near me hear me give the same … 


 

Taking planning seriously

We’ve always taken the idea of planning seriously, but have recently focused on improving the act of planning. We’ve iterated through different planning methods, and have now handled on what we believe is a really elegant homegrown planning system. I’ll share that at some point. We took a step back and realized that one of … 


 

A little less of the credit

A good leader takes a little more than his share of the blame, a little less than his share of the credit. – Arnold H. Glasgow There are many lessons I’ve learned these past few years, but just as many things that haven’t been active lessons, rather observations. When we closed our A round, our … 


 

It’s all your fault

From time to time, a few words are introduced in a conversation, article, book, etc, and instead of slipping in and out of short term memory – it sticks. It becomes something that comes to mind nearly every day. As CEO, I’ve had to struggle with the challenge of being ultimately responsible for everything that … 


 

Making “Thank You” a Habit

I originally wrote this for the Contactually Blog here, but I’m reposting this to my own blog. Our first and foremost core value is focus on the user. That’s mainly of course manifested in the product we sell and the always-be-helpful mantra of our customer-facing teams. But we know that we needed this a bit … 


 

I Survived

In Ben Horowitz’s Hard Things About Hard Things (arguably one of the best leadership books recently released), one of the early chapters really landed on me, especially as I reflect on the last year. I do think that gratitude is an important skill to have throughout the year – but as I look back, I’m just …