Levels of the business

On Monday morning, I was reviewing copy for an email campaign for new trialing users. On Monday afternoon, I was in a room full of VCs and their Limited Partners, discussing how turmoil in the middle east was impacting global financial markets. One of the more intellectually enjoyable opportunities as a founding CEO is to … 


 

Legacy

One of the exciting things about going from “doing it all yourself” to “doing it mostly yourself with some help from employees” to “your employees do everything” is seeing the outcome and impact of what they’ve produced. One of the interesting things to see is what employee contributions have a lasting impact – which becomes … 


 

Staying Technical

My foray into entrepreneurship began soon after I took my first post-graduation job, when I found my nights and weekends being spent coding. To my surprise, ~9 years later, I’ve come full circle – spending nights and weekends coding. My teammates who have the unfortunate duty of sitting near me hear me give the same … 


 

Taking planning seriously

We’ve always taken the idea of planning seriously, but have recently focused on improving the act of planning. We’ve iterated through different planning methods, and have now handled on what we believe is a really elegant homegrown planning system. I’ll share that at some point. We took a step back and realized that one of … 


 

A little less of the credit

A good leader takes a little more than his share of the blame, a little less than his share of the credit. – Arnold H. Glasgow There are many lessons I’ve learned these past few years, but just as many things that haven’t been active lessons, rather observations. When we closed our A round, our … 


 

It’s all your fault

From time to time, a few words are introduced in a conversation, article, book, etc, and instead of slipping in and out of short term memory – it sticks. It becomes something that comes to mind nearly every day. As CEO, I’ve had to struggle with the challenge of being ultimately responsible for everything that … 


 

Thankful

Being CEO of a growing venture, regardless of current success or support network, is a hard, dark, lonely position. It may be the best job in the world (definitely the best I’ve ever had), but it’s been riddled with many tough periods and scary moments – particularly in my head. Right now, I’m just thankful. Rather … 


 

A confession on our 4th birthday

On October 11th, 2011, Contactually was incorporated. We take our Founding Day pretty seriously – we shut down normal operations for the day, make breakfast for the team, retell the origin and history of Contactually, and go and do fun company bonding activities for the rest of the day. In the past, we’ve gone to … 


 

Organizational Design

One of the core tenets of a first time founder is being responsive to the idea that there is a aircraft carrier’s worth of things you don’t know about building a fast growth organization. But perhaps even more jarring is the delta between the expected and actual importance of certain components of a business. One …