Zvi Band Relationships are our most important asset.
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Success is harder than failure

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Like many companies, there are oscillations in the “success” of the overall business. Sometimes we just barely meet a goal, sometimes we double it. As we’ve scaled, I’ve generally seen our team’s morale match our performance. Everyone likes winning; no one likes losing. We like knowing that our hard work is putting points on the board and making an impact, so, unsurprisingly, we’re thrilled when...

Wind at our backs

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In Bill Gross’ TED talk, he cites timing as a key factor in the success or startup. A great idea, married with great execution, is still reliant on the macro trends that can either carry it, or leave it dead in the water. This has played out for us in meaningful ways. While we’ve been investing deeply in building the best business we can, we’ve had to accept that much of our success – or...

Moving Upmarket

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Earlier I’ve written around the skill of operating at different levels of the business – one minute taking a call with a customer around a particular initiative, the next minute planning your goals for the next three years. The human mind is more geared towards focusing on the near term, what’s right under our nose- which is why we’ve taken a concerted effort to try and operate at a higher...

Inception

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Diplomacy is the art of letting somebody else have your way. – David Frost As Contactually has continued to scale, I’ve given away more and more ownership of the company to the appropriate internal leaders. While I remain ultimately responsible, that doesn’t line up with having ultimate decision making. Any overriding of decisions risks undermining the ownership of the...

Try Try Again

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“I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance”- Steve Jobs I’m a strong believer in that perseverance is the underlying trait of any real accomplishment. The ability to recover from failure (however one characterizes a temporary setback) is increasingly more and more critical, and is what...

Capturing Ideas

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Common present day mantra de-values the idea for new venture, putting much more emphasis on the execution. While I agree, that does not mean the concept itself is meaningless. Ideas for new ventures, products, etc may hit you at any moment. I’ve found it productive to do my best to capture those. Going back to 2009, I’ve been capturing most ideas for new products in Evernote. It can be something...

How we changed roles

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I’ve come to learn from others and from our own experiences that its natural – and necessary – to continuously address how duties are divvied up among leadership – especially among multiple founders. When Contactually was first incorporated, we had a pretty simple split between “build” and “sell.” Tony was brought on to “sell” while Jeff...

What a Good Employee Onboarding Looks Like

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The first few days at my first job out of college at a big company, was, to no surprise, a tedious checklist of forms to fill out and compliance-based sessions. AKA, welcome to the company, here’s how not to get fired, I’ve learned that how you onboard employees makes a huge impact – similar to onboarding a new user to your product. To no surprise, our earliest employees were...

A new social fabric

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“Democracy is the worst form of government, except for all the others.” -Winston Churchill Be forewarned; this is one of the more abstract concepts, and therefore posts, that I’ll write about. This has been floating around in my head for some time – an accretion of thoughts rather than a singular concrete idea. In the wake of the recent electoral upending of society, and the shockwaves that...

Levels of Talent

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I realize that most of my recent posts are around the common thread of “things I’ve learned scaling a startup” – this, of course, holds true to that expectation. There are a set of common adages related to talent – hire slow + fire fast, don’t screw up culture, don’t cut corners. One of the interesting concepts, however, is matching the caliber of talent...

Zvi Band Relationships are our most important asset.

Zvi Band

Founder of Contactually.
I'm also passionate about growing the DC startup community, and I've founded Proudly Made in DC and the DC Tech Meetup.